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Frequently Asked Questions

To book a villa:

  • Select your check-in and check-out dates and the number of guests.
  • Contact us to confirm availability and your booking details.
  • Make the payment by bank transfer and send the payment confirmation to our email address.
  • Your reservation will be confirmed upon receipt of full payment.
  • A booking confirmation will be sent to your email address.

Cash Payment Option:

Cash payment is accepted upon arrival. However, a minumim of one night payment must be received by Bank Transfer.

Cancellation Policy

  • If a reservation is cancelled 14 days or more before the check-in date, the payment is fully refundable.
  • If a reservation is cancelled less than 14 days before the check-in date, the payment is non-refundable.
  • Payment of one night deposit is non-refundable in case of Cash Payment Option.

No-Show Policy:

  • In the event of a no-show, 50% of the payment will be refunded to the guest.

Security Deposit:

  • A security deposit of up to USD 250 may be required in cash upon arrival.
  • The full deposit will be refunded at check-out, provided that there are no damages or other applicable charges.

Check-in and Check-out Times:

  • Check-in: From 2:00 PM (14:00).
  • Check-out: By 11:00 AM (11:00).
  • Latest check-in: 11:00 PM (23:00).

Late Check-out:

Late check-out must be requested at least one day in advance and is subject to availability.

Check-in Requirements:

  • Guests are required to present a valid identification document for registration upon check-in and address.

Yes. Free private parking is available on-site, and no reservation is required.

No. Pets are not allowed at the property.

Yes. Free Wi-Fi is available in all villas.

Kumburgaz Beach is approximately 2 km (1.2 miles) from the property.

Yes. All villas have a garden area where guests can relax and enjoy a barbecue.

The swimming pool is Communal. There is no additional charge for using the swimming pool or barbecue area.

Our staff can communicate in Arabic, English, and Turkish.

Istanbul Airport is approximately 30 minutes by car, depending on traffic conditions, via the highway.

Yes. Our team can assist guests by connecting them with a third-party transportation service provider.

Please note that transportation services are arranged directly between the guest and the third-party provider. Nora Marmara Luxury Villas has no responsibility for, or control over, the service provided.

Yes. Taxi/transportation services and car rentals can be arranged upon request through third-party providers.

Guests may also use available ride-hailing applications for transportation. Guests are responsible for downloading and using the relevant applications.

Yes. Online grocery shopping and food delivery services are available, with orders delivered directly to the villas for guests’ convenience.

Guests are responsible for downloading and using the relevant delivery applications.

Yes. There are various restaurants, shops, and shopping facilities in the surrounding area.

Please refer to the “Where to Go” section for further information. Guests may also contact our team for general recommendations.

Yes. Special arrangements for occasions such as birthdays, graduations, and engagements are available at an additional cost.

The price depends on the type of arrangement and the number of guests. Please refer to the “Celebrate” section for further details.